Contact Us
For All Services:
Our General Customer Service Line Is (850) 476-0480
Customer Service phone lines are open:
Monday through Friday, 8:00 a.m. - 5:00 p.m.
Our Ellyson Customer Service office is open:
Monday through Friday, 8:00 a.m. - 5:00 p.m.
Ellyson Industrial Park
9255 Sturdevant Avenue
Pensacola, FL 32514
E-Mail:* support@ecua.org
(Please remember to provide your service address and a daytime contact phone number in your e-mail inquiry.)
*Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact ECUA by phone or in writing.
The wait time to reach a Customer Service Representative may be shorter during off-peak times. Mondays, especially after holiday weekends, are extremely busy. If the nature of your call is not a pressing matter and can possibly be addressed later in the week, we recommend waiting a day or two for faster service.
ECUA Services:
- Water Services
- Sewer Services
- Sanitation Services
For your convenience, you can also email the ECUA Sanitation Department* to request certain services. - General forms required for services
New Service Requests:
Click on the Residential or Commercial link below to view new customer services information, service rates, fees and special programs.
Water and Sewer
Sanitation
When applying for a new account, the customer should be prepared to present some form of identification (for example: driver's license, Military ID card, Florida ID card or student ID card) and a check or cash in payment of deposits and fees.
A new water or wastewater customer will receive next-day service if the order is placed prior to 4:30 p.m. The customer will receive service within two days if the order is placed after 4:30 p.m. Same-day service is available for an additional fee if the order is placed prior to 4:30 p.m.
New customers should have the residence ready to receive water with all faucets, including washing machines and ice makers, turned off, or someone should be present when water service is turned on.