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Contact Us
By E-Mail: support@ecua.org
(Please remember to provide your service address and a
daytime
contact phone number in your e-mail inquiry.)
Under Florida
law, e-mail addresses are public records. If you do not want your
e-mail address released in response to a public-records request, do not send
electronic mail to this entity. Instead, contact ECUA by phone
or in writing.
By Phone:
Our
General Customer Service Line is 850-476-0480
The wait time to reach a Customer
Service Representative may be shorter during off-peak times. Mondays,
especially after holiday weekends, are extremely busy. If the nature of
your call is not a pressing matter and can possibly be addressed later
in the week, we recommend waiting a day or two for faster service.
Request a Sanitation Service:
For your convenience, simply
email the ECUA Sanitation Department to
request any of the following services:
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Residential
Garbage or yard trash missed
Missing garbage can
Damaged garbage can
When are my collection days?
Request bulk waste pickup |
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Commercial
Request extra dump of dumpster
Request dump and return of roll off
Request dump and terminate of roll off |
When making your request for service, please
include your name, service address and a daytime
telephone number. This information will expedite the service. |
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Customer Service phone lines are open
Monday through Friday,
from 8:00 a.m. - 5:00 p.m. |
Our Ellyson Customer Service office is open
Monday through Friday,
from 8:00 a.m. - 5:00 p.m.
Ellyson Industrial Park
9255 Sturdevant Avenue
Pensacola, FL 32514 |
When applying for a new account, the
customer should be prepared to present some form of identification (for example:
driver's license, Military ID card, Florida ID card or student ID card) and a check or cash in payment of deposits and fees.
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A new water or wastewater customer
will receive next-day service if the order is placed prior to 4:30 p.m. The customer will
receive service within two days if the order is placed after 4:30 p.m. Same-day service is
available for an additional fee if the order is placed prior to 4:30 p.m.
New customers should have the residence ready to receive water with all faucets, including washing machines and ice makers, turned
off, or someone should be present when water service is turned
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General Forms Required for Service
The forms listed below are available in PDF format for customers to
download, fill out, and print for return to ECUA by mail, fax, or in person at
our Ellyson Customer Service office. Please click on the Adobe Reader button below to
download the PDF reader. Customers should contact an
ECUA Customer Service Representative at 850-476-0480 to ensure that they are
using the correct form required for their particular need.
 Agreement
for Grinder Pump Station
Application
for Reimbursement of Grinder Pump Station
Capacity
Impact Fee Agreement and Notice of Lien
Capacity Impact Fee Agreement Form
Customer
Information for Low Pressure Sewer Systems
Decrease
Meter Request Form
Indemnification
Bond Form
Irrevocable
Letter of Credit Form
Irrigation
Meter Agreement Form
Lease
Date Verification Form
Large
Meter Contract
New
Service Information Form
One-Time
Leak Adjustment Agreement Form
Pre-Authorized
Checking Form
Power
of Attorney Form
Project
EUAP (Escambia Utilities Assistance Program) Contribution Form
Relinquish
of Deposit Form
Request
for Service Requirements
Removal
of Service Request Form
Request for Single Service Connection
Supplemental
Security Income (SSI) Discount Form
Temporary
Water Service Agreement Form (Connection to a Fire Hydrant)
Utility
Deposit Guaranty Agreement Form
Unexplained
Water Loss Adjustment
Variance
Application Form
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